Frequently Asked Questions
How long after I place an order will it be dispatched?
We aim to dispatch all orders by the same or next business day, pending product availability.
How long does delivery take?
Delivery times vary by postcode and product sizes
Metro/Regional WA - 1 to 5 business days
Metro QLD, NSW, VIC, SA, QLD, NT - 2 to 7 business days
Regional QLD, NSW, VIC, SA, QLD, NT - 3 to 10 business days
Will I be notified when my order has been dispatched?
Yes, once your order has been dispatched you will receive a notification via email.
I have not received my order yet, how do I find out where it is?
You can track your current orders on the "My Orders" page of My Account for registered customers or via the URL link included in the order confirmation email you received.
Some of my items have arrived damaged, what shall I do?
Please call our Customer Service team on 1300 242 200 so we can organise a refund or exchange for the damaged goods.
How much will it cost to deliver to my area?
Delivery costs vary by State and item size. After creating your account you can see the delivery charge in the checkout page.
There is an item missing from my delivery, what shall I do?
Please call our Customer Service team on 1300 242 200.
For more information please contact us.