Frequently Asked Questions

  • How long after I place an order will it be dispatched?

    We aim to dispatch all orders by the same or next business day, pending product availability.

  • How long does delivery take?

    Delivery times vary by postcode and product sizes

    Metropolitan Areas WA - Metro/Regional WA - 1 to 5 business days
    Metro QLD, NSW, VIC, SA, QLD, NT - 2 to 7 business days
    Regional QLD, NSW, VIC, SA, QLD, NT - 3 to 10 business days

  • Will I be notified when my order has been dispatched?

    Yes, once your order has been dispatched you will receive a notification via email.

  • I have not received my order yet, how do I find out where it is?

    You can track your current orders on the "My Orders" page of My Account for registered customers or via the URL link included in the order confirmation email you received.

  • Some of my items have arrived damaged, what shall I do?

    Please call our Customer Service team on 1300 242 200 so we can organise a refund or exchange for the damaged goods.

  • How much will it cost to deliver to my area?

    Delivery costs vary by State and item size. After creating your account you can see the delivery charge in the checkout page.

  • There is an item missing from my delivery, what shall I do?

    Please call our Customer Service team on 1300 242 200.

  • What payment types are accepted by Minewhips online?

    You can use the following payment types when making a purchase with Minewhips:

    American Express

  • Refunds and Return Policy

    If in the event your purchase is faulty or wrongly described we will refund your money or exchange the items. If you decide you do not need the item, please call our Customer Service team on 1300 242 200.

  • Will Minewhips use my personal information for marketing purposes or provide it to third parties?

    At Minewhips we respect the privacy of our customers. We do not sell any personal information you provide to third parties under any circumstances.

For more information please contact us.